Policy and Procedure

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Policy and Procedure

Welcome to the Best Choice Home Care Agency Inc (DBA). We look forward to working with you, for you, and helping you realize a powerful and edifying career with our nursing staffing agency. This handbook will act as a basic but important point of reference for any policies, procedures, and standards that Best Choice Home Care Agency Inc (DBA) and its members are expected to follow.

You will have a meeting with our Agency Coordinator, which will help you understand us and our objectives in a detailed manner. You will also undergo an in-depth personal. Interview by which we will be aware if you are a correct fit for our agency and in providing nursing services to healthcare providers. In the hope of that meeting, we request you complete all the forms available in the Application Packet.

During this entire process, we inspire you to ask questions willingly and without restraint, and we will be happy to help you. Let's begin with the requisite standard, policies, and procedures.

OUR MISSION

At Best Choice Home Care Agency Inc (DBA), our mission is to place the wants and welfare of the people we serve first. We inspire, encourage, and strengthen the lives of all we touch in our community and agency. We strive towards connecting several jobs and people through advanced technologies and always aim for clinical excellence and unrivaled patient care. Our mission revolves around understanding the nursing staffing requirements and challenges of the clients; and also the career needs of our nursing staff applicants. Furthermore, to be the best nursing staffing agency, we provide a responsive, adjustable service 365 days a year to all healthcare providers and nursing staff.

OUR VISION

Our vision is to surpass the expectations of healthcare providers and nursing staff. We offer faithful customer service, unparalleled nursing staffing proficiency, in-line quality, and affordable nursing staffing and workforce solutions to achieve this vision. In addition, we also ensure that all our clients and customers know they are a fundamental part of our never-ending growth and success. Our vision is also to be the catalyst for productive and effective nursing staff resources in national and international markets: bringing all the nursing staff and experts with utmost order and safety for patient care. Supporting deprived individuals and companies shows our dedication to corporate social responsibility. This is more than a vision because we know it's a recipe for business success.

OUR VALUES

We aim to cater to the top-level safety and governance standards by satisfying the needs and requirements of clients, applicants, and nursing staff, with timely, effective, and responsive communication. We are aware that our chief strength is people. To be successful and fruitful, we consistently work together as a team with our clients, members, and other healthcare professionals to achieve satisfactory results. We work diligently to keep a positive mindset that is transmissible to all we touch. Our team comprises individuals with varied backgrounds, cultures, and passions to form an empathetic culture. We attempt to display empathy to our staff, externally to our clients, and publicly to the entire healthcare community. We strive to realize our similarities and observe our differences.

ADMINISTRATIVE BASICS

Our telephone number is (815) 782-4360. For any information and during an emergency, please feel free to contact us at the number mentioned above. Best Choice Home Care Agency Inc (DBA) staff will be available to help you instantly. In an emergency or another unmanageable situation, Best Choice Home Care Agency Inc (DBA) will continue to offer its nursing staffing service to you from a place where phones and computers are serviceable. We will do everything possible to assist you in serving your needs.

APPEARANCE AND ATTITUDE

Remember that you are a representative of a nursing staffing agency, and our business model is placed at a higher standard! When providing services to our clients, be sure you appear reliable and communicative and reach the location on time. Also, contact the higher department immediately if you cannot report to work. If you are late in providing the nursing staffing solution, always tell us so that we can direct the client facility. In addition, while providing any service, maintain a pleasant, happy, positive attitude, and always try to give your best.

BEING HIRED PERMANENTLY

If any of your clients want to hire you permanently, you should immediately communicate this to Best Choice Home Care Agency Inc (DBA).

EMERGENCIES

You are covered under several laws as a Best Choice Home Care Agency Inc (DBA) team member. If there is a nursing or healthcare emergency, injury, or accident while on the job, be absolute to report it promptly and immediately to the concerned person.

WORK-RELATED INJURIES

As a Best Choice Home Care Agency Inc (DBA) team member, you are covered under all the required laws of Social Security and Worker's Compensation. Suppose there is any emergency, injury, or unmanageable while on the job site, be conscious of disclosing it promptly. It is our motive that if a staff member is injured, we will help that member return to work quickly. The employee is required to communicate a work-related injury to Best Choice Home Care Agency Inc (DBA) as early as possible.

EQUAL OPPORTUNITY EMPLOYMENT

All candidates who want to be a part of Best Choice Home Care Agency Inc (DBA) are qualified for equal opportunity employment. We never discriminate against any candidate based on color, religion, sexual orientation, age, or mental disabilities. Equal opportunity is offered to all candidates at each level of employment, including hiring, training, and termination.

NECESSARY CREDENTIALS AND DOCUMENTATIONS

Before the beginning of employment, the following requirements and documentation must be submitted:

  • Complete Employment Application
  • Complete Interview process
  • Current CPR Certification
  • Reference checks that are relevant and work-related should be provided.
  • One personal reference is also needed.
  • License Information
  • Educational Details
  • Competency Assessments
  • Physical within the last 12 months
  • Criminal Background Check
  • Drug Test
  • Other Mandatory Information

SCHEDULING AND RECONFIRMATION

Employees of Best Choice Home Care Agency Inc (DBA) are preferred and accepted not only for their standards, reliability, and professionalism but also for integrity and commitment. Your duty to respect your work commitment is important to the success of your nursing career and your relationship with us. Therefore, it is anticipated that you consciously plan the dates you are available to work, so there are no cancellations.

EXCELLENCE

Best Choice Home Care Agency Inc (DBA) displays a consistent and compatible drive to brace continuous improvement in all its nursing staffing solutions. Our team members work together to develop ideas that have the ability to transform the company and the overall healthcare industry. We do this to offer dependable and excellent nursing staffing services to our clients and employees.

RESPECT

Best Choice Home Care Agency Inc (DBA) recognizes one another as human beings and treats each other with respect and admiration. We value and appreciate that our employees and clients have distinct characteristics.

CALL BEST CHOICE HOME CARE AGENCY INC (DBA) IMMEDIATELY IF:

You are at a facility, and you are told to:

  • Act outside your expertise
  • Take responsibility without prior knowledge and consent
  • Perform something that you believe to be unsafe
  • An incident occurs.

PROVIDING QUALITY CARE

We believe in providing the finest nursing services to our clients. Quality care and quality nursing services are promises that our experts must deliver on every assignment. We are dedicated to following all the relevant and applicable policies and laws related to the quality of care and safety. We validate and sustain the professional standard of care and focus on improvement activities.

DUTY TO REPORT ANY VIOLATIONS

All Best Choice Home Care Agency Inc (DBA) employees are morally obligated to report and communicate compliance-related breaches instantly. It includes:

  • Coding and billing problems or theft happening in company assets
  • Violations of the Code of Ethical Conduct
  • Violations of the Health Systems policies and procedures.

PURPOSE

To develop a mechanism for maintaining correct, complete, and present-day personnel information. Best Choice Home Care Agency Inc (DBA) maintains this database to be aware of everything that is related to their employee.